MEET OUR EXTRAORDINARY TEAM
Meet Our Team of Compassionate Counselors Who Truly Care
Finding Help if as Easy as Finding the Right Counselor for Your Needs.
At Roberts Counseling, our team is made up of experienced, down-to-earth professionals who are passionate about helping people heal and grow.
Each counselor brings their own background, personality, and specialty to the table—but what we all share is a deep commitment to creating a safe, supportive space where you can feel heard, understood, and empowered.
Dixon Counselors
Rock Falls Counselors
Licensed Clinical Social Worker
Susie Wilhelm
Ages Served: 10+ Experience: 9 years Location: Dixon Accepts Self-Pay: Yes
In-Network With: Blue Cross Blue Shield, Aetna, United Healthcare, Cigna, & some Medicare plans
Susie is a Licensed Clinical Social Worker with over nine years of experience in the mental health field. Her approach to therapy is warm, empathetic, and deeply client-centered. Susie believes in the power of a strong therapeutic relationship and takes time to build rapport so clients feel safe, supported, and understood. Her calm and laid-back nature helps create a welcoming environment where clients can relax and explore life’s challenges without fear of judgment.
Susie values collaboration and makes sure clients feel in control of their own therapy journey. She meets people exactly where they are, with no pressure to open up before they’re ready. Her sessions are driven by the client’s goals, and she walks alongside them with encouragement and compassion.
Areas of Expertise
Susie has experience working with depression, anxiety, trauma, grief, and more. She has a special interest in working with adolescents and understands the unique emotional needs that can arise during this life stage.
Therapy Approaches
Person-Centered Therapy
Cognitive Behavioral Therapy (CBT)
Dialectical Behavior Therapy (DBT)
Solution-Focused Therapy
Special Interests
Adolescent mental health
Building trust with new clients
Empowering individuals to take the lead in their healing process
Licensed Clinical Social Worker
Whitney Miller
*Currently not accepting new clients
Ages Served: 10+ Experience: 14 Years Location: Dixon Accepts Self-Pay: Yes
In-Network With: Blue Cross Blue Shield, Aetna, United Healthcare, & some Medicare plans
With over 14 years of experience in the mental health field, Whitney brings a grounded, holistic approach to every session. She believes in meeting clients exactly where they are, helping them define their own goals, and supporting them as they begin to heal from the inside out—mind, body, and soul. Clients often describe Whitney as honest, non-judgmental, and someone they can quickly build trust and connection with.
Whitney is trained in Eye Movement Desensitization and Reprocessing (EMDR), which she integrates as one of many therapeutic tools depending on each client’s unique needs. She is passionate about creating a therapeutic space that feels safe, encouraging, and rooted in mutual respect.
Areas of Expertise
Whitney has experience treating anxiety, depression, trauma, grief, substance use disorders, parenting issues, and a wide range of life stressors. Her work is especially beneficial for individuals looking to process deep emotional wounds in a supportive, empowering environment.
Therapy Approaches
Person-Centered Therapy
Cognitive Behavioral Therapy (CBT)
EMDR
Special Interests
Holistic wellness
Trauma recovery
Empowering clients to define their own version of healing
Qualified Mental Health Professional, Certified Alcohol and Drug Counselor
Monique Engberg
Ages Served: 7+ Experience: 7 Years Location: Dixon Accepts Self-Pay: Yes
In-Network With: Blue Cross Blue Shield, Aetna
Monique brings over six years of experience in mental health and addiction counseling, and believes that every client’s journey is unique. Her warm, down-to-earth nature makes it easy for clients to feel safe, accepted, and free to be themselves in therapy. Monique meets people where they are, offering support and empowerment as they work toward their goals.
She has a strong background in trauma-informed care, crisis management, and substance use recovery, and has been trained through the Illinois Coalition Against Domestic Violence/Sexual Assault (ICADV/ICASA). Monique also brings insight and compassion to her work with LGBTQ+ individuals and those navigating gender-related concerns.
Areas of Expertise
Monique works with adolescents and adults struggling with substance use disorders, co-occurring disorders, depression, anxiety, parenting challenges, trauma, and identity-related issues.
Therapy Approaches
Person-Centered Therapy
Motivational Interviewing
Cognitive Behavioral Therapy (CBT)
Special Interests
LGBTQ+ and gender identity support
Trauma recovery
Addiction treatment
Susan Carlson
Licensed Clinical Social Worker
Ages Served: 11+ Experience: 16 Years Location: Dixon Accepts Self-Pay: Yes
In-Network With: Blue Cross Blue Shield, Aetna, United Healthcare
With a professional foundation built on empathy, empowerment, and collaboration, Susan Carlson is a Licensed Clinical Social Worker dedicated to helping clients cultivate peace within their lives. Holding a Master of Social Work from the University of Illinois at Urbana-Champaign, Susan has extensive experience supporting adults and adolescents coping with stress, trauma, life transitions, and identity-related concerns.
Her therapeutic style is rooted in person-centered care, where clients set the pace and direction of their healing journey. Rather than prescribing solutions, Susan partners with her clients to uncover healthy coping skills and meaningful insights that foster long-term resilience and personal growth.
Areas of Expertise
Susan has a passion for helping adults and teens navigate stress, trauma, life transitions, and identity-related challenges in a supportive, collaborative space.
Special Interests
Incarcerated Adults
Adults with Developmental Disabilities
Adults/Adolescents with Mental Health concerns
LGBTQ+
First Generation Americans
Child Victims of Domestic Violence
Life Transitions/Managing Stress
Depression/Anxiety
Therapy Approaches
Person-Centered Therapy
Cognitive Behavioral Therapy (CBT)
Solution-Focused Therapy
Licensed Clinical Social Worker
Jen Payne
Ages Served: 11+ Experience: 11 Years Location: Rock Falls Accepts Self-Pay: Yes
In-Network With: Blue Cross Blue Shield, Aetna, United Healthcare, UMR, Cigna
With over a decade of experience working with youth and families, Jen offers a supportive, client-centered space for people to explore healing and personal growth. Her background in child welfare, school social work, and community mental health gives her a deep understanding of the challenges many clients face in everyday life.
Jen takes a trauma-informed and holistic approach, focusing on all dimensions of well-being. She’s especially passionate about helping people navigate complex issues around identity, relationships, sex therapy, and spiritual trauma in an open and non-judgmental environment.
Areas of Expertise
Jen works with individuals facing depression, anxiety, relationship issues, religious trauma, LGBTQ+ challenges, and those exploring alternative relationship dynamics like ethical non-monogamy.
Therapy Approaches
Person-Centered Therapy
Cognitive Behavioral Therapy (CBT)
Dialectical Behavioral Therapy (DBT)
Solution-Focused Therapy
Motivational Interviewing
Special Interests
LGBTQ+ and gender support
Religious trauma
Sex Therapy
Licensed Clinical Social Worker
Morgan Donaldson
Ages Served: 11+ Experience: 8 Years Location: Rock Falls Accepts Self-Pay: Yes
In-Network With: Blue Cross Blue Shield, Aetna
Morgan is a Licensed Professional Counselor with over seven years of experience working with teens and adults. She approaches therapy as a natural, flowing conversation built on connection, safety, and authenticity. Her goal is to create a space where clients feel seen, supported, and empowered to move forward at their own pace.
Clients describe Morgan as warm, approachable, and insightful. She takes a person-centered approach that allows clients to bring their full selves to the session while gently challenging them toward growth and self-discovery.
Areas of Expertise
Morgan has experience supporting clients with anxiety, depression, grief and loss, trauma healing, stress management, social justice concerns, and relationship issues.
Therapy Approaches
Person-Centered Therapy
Cognitive Behavioral Therapy (CBT)
Dialectical Behavioral Therapy (DBT)
Solution-Focused Therapy
Motivational Interviewing
Mindfulness
Special Interests
Grief and trauma work
Advocacy for marginalized communities
Helping people reconnect with their inner resilience
HOW IT WORKS
Start Your Healing Journey in Three Easy Steps
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Browse our team to see who feels like the best fit for you. Each of our therapists brings their own strengths and specialties—so whether you're looking for support with anxiety, trauma, relationships, or life transitions, you’ll find someone who gets it.
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Get support in a way that works for your life. We offer both secure video sessions and in-person counseling at our comfortable offices located in either Dixon or Rock Falls Illinois. Choose what feels best, and switch anytime if your needs change.
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Whether you know which counselor you want or if you don’t have a preference, we’ll check when we can schedule an appointment for you. Contact us today to see what’s available.
Through counseling, we provide education on managing symptoms and developing healthy coping skills. Our goal is to help you and your loved ones reach your full potential.
FAQ
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We recommend reading through each team member’s bio to get a feel for their experience, personality, and specialties.
If you’re unsure, contact us—we’ll help you find a counselor who fits your needs and goals.
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Our Counselors use evidence-based approaches like Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), EMDR, Solution-Focused Therapy, and Person-Centered Therapy. Each session is tailored to fit your individual needs.
If you don’t know what type of therapy approach would be best for you, that’s fine. Contact us and we can help you figure it out
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Absolutely. A strong therapeutic relationship is important. If at any point you feel your counselor isn’t the right match, we’ll work with you to find someone who better aligns with your preferences.
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Yes. Our diverse team offers therapy for individuals of all ages—including children as young as 7, teenagers, adults, and couples—covering a wide range of mental health needs.
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Each of our counselors is highly trained and licensed, with years of experience in the mental health field. Many have special certifications in trauma, addiction, EMDR, and more.
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While we don’t offer pre-session consultations with all therapists, we provide detailed bios to help you make an informed choice. Once matched, your first session is a chance to begin building that connection.
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Yes! We offer flexible therapy options, including in-person sessions at our Dixon and Rock Falls offices. Plus, secure, HIPAA-compliant tele-health appointments to fit your lifestyle.
Contact today for more information on how it works.
Join Our Team
Are you a licensed therapist who’s passionate about providing compassionate, client-centered care?
At Roberts Counseling, we believe in creating a welcoming, non-judgmental space where people feel safe to heal and grow. If you value empathy, collaboration, and supporting people from all walks of life, you may be a great fit for our team.
Fill out the form today to learn more about joining our supportive and purpose-driven practice.
Explore Our Blog & Free Resources
Looking for guidance between sessions—or not sure where to start? Our team regularly shares helpful insights, tools, and encouragement through our blog and free resources.